No matter which Remote Services you subscribe to, you'll find that you're able to:

• Maximize your system uptime: Remote Services gives you a single point of contract for fast, professional trouble resolution.
  
  
• Concentrate on your core business: ComputerLand will take complete responsibility for the service and support that you select. This frees up your internal resources to focus on business growth and other enterprise needs.
  
  
• Optimize your network: With ComputerLand's expert consultation and administrative support, your network will make the best possible contribution to your business' success.
  
  
• Keep disruptions to a minimum: Because we can perform these services remotely, there is minimal disruption to your business.

Remote Access Services allows us to control all elements of LAN access, navigation, and accountability with minimal time requirements.

By using virtual private network (VPN)/firewall technology, we can access these products on your network using your authentication scheme without using the Public Switched Telephone Network (PSTN). In addition to a secure VPN Internet connection, we can provide remote access through secure 3rd party software's, dedicated phone lines, and modem access.

The following is a partial listing of remote support services offered:

• Backup integrity review and confirmation
• Server service pack and patch installation
• Server security configuration updates
• Anti-virus updates
• Firewall configuration and updates
• Add-Drop-Change users and access rights
• Troubleshoot network and server issues
• Router usage analysis
• Program installations
• Server maintenance and file management
• Database maintenance and file management
• Drive space analysis
• Server performance analysis
• Shadowing user sessions